The biggest barrier to success for many people is themselves. Therefore, it is important to first understand what is a success mindset, how consistent actions create good habits and why you need to take responsibility for outcomes. In this module, we will cover how to feed your mind, set bigger goals and then remind your mind, setting you up to achieve greater results as you move through the training modules.

Consistent and persistent prospecting puts you in control. This module will show you how to make cold leads a thing of the past, explain the mindset to be in while prospecting, and will give you a head-start over your competitors. We will cover sources of prospecting, ways to approach and show you how to find your own rhythm to maximise results. 

In this module, you will learn what a personal brand is, why it is especially important for CRE professionals, and how you can curate a personal brand that reflects the image you want to project...all while being your authentic self. We will teach you our three-step formula - GROW, SHOW and KNOW Your Network - which will accelerate the know, like and trust process, and bring more opportunities into your pipeline.

Time management is actually about managing yourself. Drawing on what you've already learned, we will give you some systems to prioritise tasks, ensure your calendar reflects your priorities and leverage technology to save time. This modules includes heaps of time-savings hacks you can implement immediately, covering email, meetings, scheduling, automation and dealing with stakeholders.

Learn how to cultivate long-term relationships, create measurably superior outcomes and become a trusted advisor. This module will teach you the importance of how you make clients feel, and give you some tools to measure client experience. You will also receive five specific ways to improve client experience, relating to improved communication, reducing friction and expressing gratitude.

It's time to show you how to win more business. This module covers what customers factor into their decision making process when selecting service providers - and how to adjust your approach accordingly, depending on your strengths and the marketplace you operate in. We'll cover how to win competitive processes, and ways to keep existing prospects and clients warm until the next project.

Leadership is relevant not just for existing and aspiring leaders - when there is a lack of quality leadership, you need to be able to lead yourself, and clients often need to be led, too. In this module, you will learn the seven principles of leadership in CRE - which all start with the letter 'P'. We will also teach a three-step method to set up your leadership structure, in a less lonely and more inclusive way, without the need to micromanage, while still retaining control and maintaining high quality standards. 

CRE Success: Live Monthly is held every second Tuesday of the month at 12:00pm Melbourne time and every third Wednesday of the month at 8:00am Melbourne time.

For example, in December 2020, the calls will be held at the following times:

US ET (New York): Monday December 7th @ 8:00pm and Tuesday December 15th @ 4:00pm

US PT (Los Angeles): Monday December 7th @ 5:00pm and Tuesday December 15th @ 1:00pm

GMT (UK): Tuesday December 8th @ 1:00am and Tuesday December 15th @ 9:00pm

DST (India): Tuesday December 8th @ 6:30am and Wednesday December 16th @ 2:30am

SGT/HKT/AWST (Singapore/Hong Kong/WA): Tuesday December 8th @ 9:00am and Wednesday December 16th @ 5:00am

AEDT (NSW, VIC, ACT, TAS): Tuesday December 8th @ 12:00pm and Wednesday December 16th @ 8:00am 

NZDT (New Zealand): Tuesday December 8th @ 2:00pm and Wednesday December 16th @ 10:00am 

If you are not able to join one or both of the calls for any reason, all of the calls will be recorded, so you can always watch back the sessions later.

Note: the day and time is set at Melbourne, Australia time and may change in your local market in line with observations of daylight savings and standard time. 

Held via Zoom and 1 hour in duration, the first 20 to 30 minutes of the Live Monthly will be spent on a specific topic of the month - this is the workshop or masterclass component of the call. Then, in the second half of the call, participants will have the opportunity to ask Darren a question. When answering questions, Darren will be mindful to do so in a way which can be applicable more widely (i.e. solving a specific problem, but also providing general principles which are relevant to all call participants).

Some of the workshop and masterclass topics we have planned for the Live Monthly video calls include:

1. Career advancement (including getting promoted)
2. Creating content that positions you as a thought leader
3. Dealing with objections
4. Evaluating career opportunities
5. Goal setting for the new year/new quarter
6. Negotiation 
7. Redefining success (financial and non-financial benchmarks)
8. Strategies to succeed in a COVID-normal/post-COVID world

and more. We will be regularly surveying members via CRE Success: Community to determine needs and will be scheduling topics based on this feedback. Because we are live, we have the flexibility to be relevant and respond to members' needs.

Some Live Monthly sessions will be compèred by Darren for their entirety. On other occasions, we will bring in subject matter experts to present workshops, masterclasses and to answer your questions. Darren has an extensive professional network - to get an idea of the types of people in his network, see the range of guests he has interviewed on CRE Success: The Podcast.

The Live Monthly video calls will include group and hot-seat coaching (hot-seat coaching is one-on-one coaching with an audience observing i.e. other people on the Zoom call). Darren has coached and mentored hundreds of commercial real estate professionals to higher levels of performance over his career. To augment this experience once he launched CRE Success, he decided to formally learn the discipline of Executive Coaching at a post-graduate level at Swinburne University in 2020.

CRE Success: Community is an online community hosted on its own digital platform. Accessible via our app or desktop (the same place as your CRE Success: Training library), we decided to host our community off social media. We did this so our users are coming into the space with the intention of interacting with purpose professionally - as opposed to it becoming diluted by the other priorities and influenced by the distractions that exist on other social media and community platforms like Facebook groups.

Members can tag their posts in categories and others can find content based on these categories:

1. Need Support. Use this tag when you need help with something and you're looking for support from Darren and/or the community.
2. New Members' Introduction. Just arrived? Use this tag to tell us a little bit about yourself, including your company, location and market specialisation. 
3. Weekly Tips. Has it been a while since you logged in? Make sure you haven't missed any useful advice by searching for posts with this tag. 
4. CRE Success: Training. This is the tag to use if you have a comment or question about the training modules.
5. CRE Success: Live Monthly. If you want help to contextualize live monthly content, implement workshop content and keep yourself and others accountable, use this tag. We will also use this tag to survey the community about upcoming topics.
6. Share a Win: did something great just happen? Let the community cheer you on by sharing your good news.
7. Member feedback: got something to say about our platform? Use this tag to sing our praises or tell us how to improve.

You are not bound by these categories - feel free to post on any topic you feel is relevant. As the community grows and we get a better understanding of members' needs, we will add more tags so more discussions can be appropriately categorised.  

In short, no; once you post content, it will be visible to the community. Darren will be in there regularly to contribute new content and respond to ongoing discussions - but don't be afraid to start a post, offer advice and contribute insights to open topics. While the content is not moderated, our Community Manager will be monitoring discussions and posts by members.

There is an expectation that all members treat each other with respect and that the community is a supportive platform for all. If we observe instances of argumentative, discriminatory, provocative or unkind behaviour, we will intervene when needed (apart from especially egregious breaches, members will be issued with a caution and reminded of the community guidelines). Members should flag any instances of concern.

With that being said, we don't want to post a long list of community guidelines and rules; we're all professionals, and there is an expectation that everyone act with this in mind. Treat your fellow community members as well as you would treat an important prospective client, and if in doubt, leave it out!

Only current, paying members of CRE Success: Membership will be able to access our secure community - we will not be providing trial access into the community. We will not be sharing material that members post in the community externally, and it is an expectation that all members do the same (e.g. taking screenshots of the community content and comments, and sharing it with others outside of CRE Success: Community, is a breach of the guidelines). However, if you have any concerns about confidentiality, we recommend that you use generic terms or aliases to describe commercial in confidence matters, or to discuss any professional situations where you prefer yourself or people you are dealing with to remain anonymous. 

Darren will be active in the community. He will in there at least three times a week to respond to posts, contribute to discussions and post new content. Our Community Manager will also be there to answer questions of an administrative nature. While Darren will be there to support members, it is our expectation that as the community grows, members will be there to support each other. After all, helping others' professional development is a great way to become a better leader yourself. If you post a question, feel that it hasn't been dealt with adequately and would like more support, you can email our team for a direct response - we are definitely here to help!

CRE Success: Membership is for client-facing and/or revenue-generating commercial real estate professionals who want to work with better clients, earn a higher income, and make a bigger impact in their marketplace.

We will help you get more clients, serve them more efficiently and stay motivated to produce even better results.

This membership is for you if you already work in commercial real estate and you would like to further develop your interpersonal skills, client relationship capabilities, improve your efficiency, upgrade your performance and/or maximise your financial results.

If you are already in a leadership position, or you aspire to be in one, and you are looking for tools to develop your team and to upgrade your own leadership capabilities, then CRE Success: Membership will also be a solution for you. 

If you want to become part of a supportive community of like-minded industry peers who have a positive attitude and a commitment to learning and growth, you'll love being a member.

People who work in industries that provide services to commercial real estate, such as design-and-build, cleaning, furniture sales and security, will also benefit from membership. Adjacent industries, such as the flexible space sector, are also suitable members.

This product is not for you if:

- You think you already know it all and you are not open to learning and personal growth.

- You are looking for a course on commercial real estate fundamentals. We are not going to teach you technical skills like how to read to lease, how to set up a cash flow, how to calculate an effective rental rate/market yield or principles of property management. Those are skills you can learn in an traditional learning institution or on-the-job. Our job at CRE Success is to help people in the industry reach the next level or professional attainment - and to keep on growing with our clients.

If you are client-facing, and/or you have a revenue-target, and/or you manage people who are client-facing or revenue-generating, then this is for you. Commercial real estate is so much more than just agency. Certainly, our content and community is suitable for agents, and Darren has been an agent and managed teams of agency professionals. However, Darren has also led non-agency professionals, and CRE Success: Membership has been designed to also be suitable for people in other functions such as facilities management, project management, property management, valuations, workplace strategy and other disciplines.

CRE Success: Membership is not here to teach you how to execute your work. Instead, our role is to help you find, win and retain more business, and effectively deal with the people you interact with while delivering outcomes. We are also here to help you navigate your career trajectory and maximise your income. The topics we focus on are relevant for anyone in commercial real estate with a revenue target or clients to serve, and for those interested in gaining the skills and perspective required to improve their performance in metrics relevant to those functions.  

The first thing we can teach you is to never stop learning and growing (but hopefully you already know that!). If you have a growth mindset, we think you will agree that it is always beneficial to hear more perspectives on best-practice - after all, there are limited resources available on the topic of success in CRE to start with.

If you lead a team, you are welcome to implement our methods in your team and use the training as a starting point to help develop your people. In this sense, you may get even more ROI from your membership, as you can share the benefits of what you learn across your own team.

Furthermore, within our community, you will get the opportunity to hone your mentoring skills by helping less experienced members. As you consider the areas people need help with, it often evokes new awareness for yourself and others you work with, while also expanding your professional network.

In addition, younger members of the group may be able to teach you new tricks, in relation to modern forms of communication and other novel trends. One of Darren's roles as the leader of CRE Success: Membership is to share emerging trends that will help keep you at the top of your game. If Darren is too old or out of touch to understand it, he will bring in experts who get it!

There is always time for what matters. If professional development is a priority, you will find the time. If you are not spending time on it right now, it may be because there is not a source of content on the topic worthy of your time. The quality of our material and the value inherent in our community will become apparent, and it will be more deserving of your time than other things currently occupying your time.

Module 4 of our training is Time Management; Invest Time to Free-Up Time. It will help you identify ways to become more efficient to do what really matters, and prioritise (or abandon) less important tasks so you not only have time for CRE Success: Membership, but even more time for the other priorities in your life.

Many employers do provide training, but usually the training reflects their priorities more than it does yours. Moreover, some employers have less capacity to deliver training in the current environment, or have narrowed their training focus to topics related to internal systems and training that they are legally required to provide (or is provided to reduce their own legal risk).

If your employer provides training and education that helps you succeed, that's great. However, it is ultimately your responsibility to invest in yourself. Just as it is your prerogative to buy insurance to protect your assets, spend money on a gym membership to realise your fitness goals, and pay for entertainment that you want to enjoy, CRE Success: Membership is a choice for people who would like to invest just a bit more to reach their full potential and achieve their professional goals more quickly. 

The community we are building will be made up of commercial real estate people who are committed to their own professional development, ready to take responsibility for their results, open to sharing best practice, and determined to reach their full potential - in terms of career trajectory, market impact and earnings. This will be a motivated group to learn amongst, which will help you achieve better results.

Unlike in company training, where there are often people in the room (or on the Zoom call!) who don't want to be there, our community will keep motivating each other to keep learning and growing so you can reach that next level - and then go further.

In a word: Yes. Every annual CRE Success: Membership comes with a 30 day, any reason, money back guarantee. If you decide that our membership is not the right solution for you, just let us know within 30 days of your purchase and we will process a refund. Whatever your reason for wanting to cancel, we will gladly process your refund within the first 30 days. We do this for two reasons:

1. To demonstrate to the market that we stand by our product and to provide prospective buyers with peace-of-mind - we take on the risk in the event that you decide you it's not for you.

2. To help ensure that the people in our community are there for the right reasons and are committed to helping themselves and others grow. 

If you would like to trial CRE Success: Membership for longer than 30 days before committing to an annual membership, we recommend you sign up for a monthly membership and then upgrade to annual when you are committed to staying with us, or you can cancel your monthly membership it if you ultimately decide it's not right for you.

We understand that, in the current economic climate, the price in US dollars may be more expensive for some customers. We have kept the exchange rate in our main target markets in mind when setting the price. With that being said, there are three main reasons why the product is priced in US dollars:

1. This is a global product. If we priced it in Australian dollars (or any other currency apart from US dollars), it would not be easy for all of our prospective customers to readily calculate the price in their local currency. Conversely, almost everyone understands the value of the US dollar relative to their local currency.
2. The industry standard for digital products like CRE Success: Membership is to price in US dollars. We are following global market best practice by pricing our offer in US dollars. We believe this also allows our product and value to be readily compared with alternatives or similar offerings in other industries. 
3. All of our platform costs are in US dollars. For example, our web hosting fees, email marketing costs, virtual assistant salary and the price of platform design for our Training and Community solution are US dollar denominated expenses. We understand that is not really your problem or concern, but it is another reason why we are setting the cost of our service in US dollars. Our business revenue and business expenses are in US dollars - this will helps us evaluate further investments to grow the platform as our membership grows.

Remember, we promise that we will never increase our fee to existing members, so we will honor your starting price for the life of your membership - regardless of currency movements. You are not obligated to renew, of course, but you have the option to stay if you are still happy with the value we offer.

We understand that some prospective customers may prefer a product priced in their local currency. If you are concerned about currency fluctuations, we encourage you to calculate the cost of our offer in your local currency by visiting a currency converter such as xe.com/ucc. We also recommend that you check your local currency cost before your subscription renewal date.

Firstly, we are not qualified to offer tax advice.

Depending on where you are located and your job classification, your investment in CRE Success: Membership could be tax deductible. To ensure you comply with local regulations before claiming a deduction, we recommend checking with your local tax office or seeking independent advice from your accountant.

When you become a member, we will provide you with a receipt so you can claim the cost of your membership in your annual tax return (if appropriate).

Some employers offer subsidies for work-related education expenses or a professional development allowance. You may be entitled to a subsidy or expense claim and not even realise it. Given the inherent value to you in becoming a member, we believe the existence of employer subsidies should not be the only determinant of your decision to invest. However, we also recommend checking your employee manual or asking Human Resources for details on whether you have access to any programs in your organisation to help cover the investment in the membership.

Yes, you can. If you will not be consulting with the recipient(s) at the point of sale, simply purchase a membership through the checkout page and our Membership Support team will help with setting up the end-user with their profile and password.