The most frustrating customer service failure I’ve ever dealt with Jul 29, 2022

I am one of the thousands of Australians who have had a negative experience with Qantas this year.

My story is that they sent me an email in January letting me know that I was owed a partial refund on the taxes and fees I paid for a frequent flyer booking from 2020. That was welcome news!


Read More
How to scale commercial real estate - podcast appearance Jul 25, 2022

Real estate is a hyper-competitive industry, so how can people in the cut-and-thrust rise above the fray and be better people? 

This is some of what was discussed when I was a guest on Sam Wilson's How to Scale Commercial Real Estate podcast. 

We also talked about the...

Read More
Goals are difficult to achieve if you’re always on a mystery flight Jul 21, 2022

Have you heard of a mystery flight?

They are a gimmick by airlines in Australia where the plane’s destination is a surprise to all the passengers on board.

That might be fun to do once or twice, but you probably wouldn't want every trip you take to be like that.

It's similar in business:...

Read More
What’s your level of leadership competency? Jul 14, 2022

At CRE Success, we’ve developed a framework covering the four stages of leadership competency.

It starts with following others, when you have no authority and little influence. Many people stay at this stage throughout their careers.

For those who choose the leadership track, it culminates...

Read More
How great leadership makes a big difference in commercial real estate Jul 07, 2022

Yesterday I launched a new series of content about leadership in commercial real estate, kicking it off with John Casmon of the Multifamily Insights podcast interviewing me about that topic.

We discuss how individual performers can smoothly transition into a position of leadership, and how to...

Read More
Setting non-financial goals for the new financial year Jun 30, 2022

It’s the last day of the financial year in Australia and a few other countries, too.

The EOFY is a time when many people reflect on their financial and professional life, and then set some goals for the following 12 months.

And that’s a good thing…as long as you’re not...

Read More
Nine stories of success to help you stay on track Jun 23, 2022

As we enter another period of economic uncertainty, you may be wondering if your plans for success are still on track.

Here’s a fact: hearing real stories of progress about people in commercial real estate is much better for you than listening to the stories of doom and gloom that the media...

Read More
The three secrets to your success in commercial real estate Jun 16, 2022

I believe there are three secrets to your success in commercial real estate.

One of the secrets is especially so – because people don’t talk about it that much.

This secret is to be appreciated for what you do.

In commercial real estate, we sometimes don't get the same level of...

Read More
How to spend a month working overseas Jun 14, 2022

I prefer going into the office over working from home.

However, to give flexible working a proper go, I spent the past month working remotely.

Very remotely.

I spent four weeks based in Korea.

This experiment coincided with our daughter’s second birthday, and thanks to COVID it was the...

Read More
Identifying and dealing with blind spots that are holding you back Jun 09, 2022

Most people in commercial real estate are happy to share their successes, but it's the setbacks in life that often provide the biggest learnings and the most revealing insights for others.

I was a guest recently on Cody Lewis’ Real Estate (Un)Success Stories - a podcast dedicated to some of...

Read More
1 2 3 4 5 6 7 8 9 10 11


Register for free weekly advice from CRE Success